Privacy Policy
1. Introduction
This section explains how we handle personal information when you contact us through our website, whether by contact form, email links, or any other communication feature. We are committed to protecting your privacy and complying with UK data protection law. We aim to ensure that any personal information you provide is handled lawfully, transparently, and securely.
2. What Information We Collect
Data automatically collected by our website includes IP address, browser type and operating system to improve services and security. We also collect analytics data, including clicks, heatmaps to monitor site performance and user behavior and essential cookies for security and site function. When you contact us, we may collect your name and email address. If you choose to provide it, we may also collect your phone number. We also collect any other information you choose to include in your message. We only collect information necessary to respond to your enquiry or manage our relationship with you.
3. How We Use Your Information
We use the information you provide to respond to your enquiry and to provide any information or services you request. We also use your information to maintain records of communications and to improve our website and services. In some cases, we use your information to ensure website security and prevent misuse. If your enquiry relates to a potential service or ongoing relationship, we may use your information to follow up appropriately.
4. Legal Basis for Processing
Under UK GDPR, our legal basis for processing your personal data may include legitimate interests, which allow us to respond to enquiries, operate our website, and maintain business records. We may also rely on consent when you explicitly request information or opt in to communications. In some cases, we may process your data because we have a legal obligation to retain certain records or respond to regulatory requirements.
5. How Long We Keep Your Information
We retain enquiry-related information only for as long as necessary. General enquiries are typically kept for up to twelve months. Information required for legal or regulatory reasons is retained for as long as required by law. After this period, your data is securely deleted or anonymised.
6. Who We Share Your Information With
We do not sell your information or share it outside of the organisation. We will only share your information with internal team members (trustees or consultants engaged by us ) who need it to respond to your enquiry. We may also share your information with trusted service providers, such as website hosting or email services, who process data on our behalf under strict confidentiality and security obligations. In some cases, we may share information with regulators or authorities where required by law.
7. International Transfers
If any service providers operate outside the United Kingdom, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.
8. Your Rights
You have rights under UK GDPR. These include the right to access your personal data and the right to correct inaccurate data. You also have the right to request the erasure of your data and the right to restrict processing. You have the right to object to processing based on legitimate interests and the right to data portability in certain circumstances. To exercise any of these rights, you can contact us using the details below.
9. Security
We use appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. We regularly review our security practices to ensure your data remains protected.
10. Contact Us
If you have questions about this privacy policy or how we handle your data, you can contact us at: info@hadscal.org or by phone 07866 818600 , or in writing to our registered address HADSCAL c/o 1 The Birches, Glasbury on Wye, Powys, HR3 5NW
11. Updates to This Policy
We may update this policy from time to time. The latest version will always be available on our website.